Newest dongle driver - Sentinel Super Pro
Click the link above to automatically download the newest dongle driver.

DGI Omega Series USB drivers:
Windows XP
Windows Vista

Wissen Technical Support Options
Wissen is committed to providing excellent support to it's customers and we recognise the importance of high quality and timely solutions to keep downtime to an absolute minimum. As a result, Wissen have introduced Warranty, Extended and free support options for customers using their software products. Warranty support entitles you to free support over a standard charge UK fixed or mobile telephone line for a period of 90 days from the date of your first support call.

How to get Technical Support (English language only)

Support Request Form and Knowledgebase
Here you can view solutions and post questions you can't find an answer for. We endeavour to reply to all support requests within 48 hours.
Click here to contact us now.

Operating hours
Technical support is available Monday to Friday from 09:00AM to 5:00PM UK local time, excluding holidays.

Telephone Numbers
Land line: +44 (0)208 894 3344
Mobile: +44 (0)7793 974237

Extended Support
If you require support outside of the warranty period you are required to purchase a support incidence or an annual support plan.

Support Incidence Token
This entitles you to one technical support call. Your query will be handled until a logical conclusion is reached. In some cases where it is not possible to reach a conclusion immediately it may be necessary for the support representative to end the call and contact you later after carrying out some further research.
Click here to purchase a support token from our shop.

Annual Support Plan
This entitles you to unlimited technical support calls for a single product for a period of one year. To purchase our annual support plan please contact us.

Products Supported
Castop Plus R3 and V6
Castop R3
CutBoy R3

Before You Call Technical Support
Before calling Technical Support please have the following information to hand. This will assist us to help with your query quickly and efficiently.
- Serial Number and product version (Help menu > About program)
- The version of Windows you are using
- A description of the problem including the exact text of any error messages you see, and the steps to replicate it.

Free Technical Support
Wissen offers free support services in addition to warranty and extended support services.

Fax
You can contact us by fax with any support questions. We endeavour to reply to all fax messages within 48 hours.
Fax: +44(0)208 894 3345